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Channel: Emerald Group Publishing Limited: International Journal of Contemporary Hospitality Management: Table of Contents
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Editorial

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015.

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Meeting career expectation: can it enhance job satisfaction of Generation Y?

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose This paper aims to explore the influence of career expectations on job satisfaction of...

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Differences in service quality perceptions of stakeholders in the hotel industry

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose Studies in the service quality evaluation literature have generally attempted to determine the...

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New insights into dynamic efficiency: The effects of firm factors

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose This paper investigates the determinants of dynamic efficiency in the Spanish hotel industry....

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Measuring service quality in mid-scale hotels

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose Customer perceptions of service quality in mid-scale hotels have largely been ignored; the focus...

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Does the adoption of customer and competitor orientations make small...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose This paper aims to investigate the influence of customer and competitor orientations on the...

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Examining the effects of vacation ownership product attributes on customer...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose This research proposes a model that may be used to classify product attributes according to...

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New aspects of research to assess and manage critical incidents in service...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose Teleological actions are movements into the future that are believed to be move either towards a...

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Do personal resources mediate the effect of perceived organizational support...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 1, February 2015. Purpose The purpose of this paper is to examine personal resources as a mediator of the effect of...

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Developing multi-dimensional green value: extending Social Exchange Theory to...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose Studies on green hotels emphasized environmental and financial benefits that conventional hotels do...

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Understanding regulatory focuses: The role of employees’ regulatory focus in...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose This study examines whether five-star hotel employees’ promotion focus significantly influences...

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What drives café customers to spread eWOM?: Examining self-relevant value,...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose The purpose of this study was to determine hidden drivers of electronic word-of mouth (eWOM) by...

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The effects of luxury restaurant environments on diners’ emotions and...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose Consumers dine at luxury restaurants for reasons beyond fulfilling basic needs. However, little is...

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What may lead you to recommend and revisit a hotel after a service failure...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose The purpose of this study is to determine how a failure in the treatment received by consumers...

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Customer responses to integrity issues for travel services in China: A...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose Integrity issues for travel services in China are explored using the framework of a stress and...

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Re-examining perceived usefulness and ease of use in online booking: the case...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose This case study aims to report the findings of an empirical research focusing on Hong Kong online...

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Social media usage in hotel human resources: recruitment, hiring and...

International Journal of Contemporary Hospitality Management, Volume 27, Issue 2, March 2015. Purpose The purpose of this research is to explore the use and non-use of social media (SM) by North...

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